The Design Thinking process uses problem statements to define and re-frame user challenges in a human-centric manner. A problem statement is a succinct and specific account of the research question you intend to answer. It is used by teams to streamline complex issues, spot gaps, and gain support from stakeholders.
In a few words it ought to:
- Placing the issue in context. What are the existing facts?
- Specifying the precise problem that your study will try to solve. What information do we still require?
- Showing how the issue is relevant. Why do we require more information on this?
- Deciding what the research's goals should be. What steps will you take to learn more?

- The use of design thinking is most suited for tackling issues where various realms converge, such as where business and society, reason and intuition, rationality and creativity, human needs and market demands, and systems and persons meet.
- We would probably not need to use Design Thinking to address theme problems, which are simple problems with fixed and known solutions. Some of the trickiest problems can be solved through design thinking, from developing new useful products and services to forecasting the effects of new policies and keeping valuable personnel.

A design problem statement structure can provide a template like a Mad Libs page, with blanks to insert insights. An example is "I am (persona) trying to (verb) but (barrier) because (cause) which makes me feel (emotional reaction)". Additionally, "Persona needs a way to user's need from the 4 Ws perspective. Our solution should deliver (why)".

The solution design refers to clarifying, ideating, developing, and implementing which are the problem-solving styles that should be in the problem statement process.

The main aim is to incorporate analytical, synthetic, divergent and convergent thinking to create a wide number of potential solutions and then narrow these down to a “best fit” solution.