Banking Made Easy: Kotak's Digital Transformation Journey

With design-led engineering we built a one-stop platform for Kotak that simplifies the bank account opening process.

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Projects

Industry: Banking

Platform: Mobile

services

Services

Design-led Engineering |
Digital Transformation | Usability Audit

- Client Feedback
TECHVED's solutions were satisfactory
TECHVED really streamlined the online digital banking experience for the users, and it really increased online acquisition for us.

Problem Statement

To create an intuitive and user-friendly app that provides an end-to-end digital account opening solution.

Objective

To digitally transform and simplify the account opening process. Also, as the first of its kind, it expects to gain more digital accounts.

Challenge faced by Kotak 811

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To make account opening process digital, keeping RBI guidelines in mind.

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User journey was not at all engaging and lack assistance.

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To understand the differences between opening an account offline & online.

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Revamp the existing app and develop new strategies to increase online acquisition.

Solutions by TECHVED

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It was the first digital account opening app, therefore end-to-end engineering was done with precise strategy.

Unique Concept

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We offered a forum for people to open bank accounts using their online identity, with a human-centered design & approach.

Assistive Experience

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We took a collaborative design approach and eliminated all complications from the account opening process.

Seamless Interface

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Snippets of Our Solution

TECHVED collaborated with KOTAK 811 to develop a seamless digital bank account opening experience with an easy-to-use interface.

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Our Redefining Impact

Bank account opening made easy and quick

our work Kotak 811 app became all-in-one solution for all banking needs.
our work First to provide digital account opening process.
our work The rebuilt app was a huge success in terms of attracting new customers.
our work Rise in the number of app downloads.
our work Reduced overall operational cost.
our work Increased the number of conversion rate.
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